Complaint & Investigation Cell

To provide adequate relief to the complainant and ensure suitable redressal of her grievances. The complaints are acted upon in the following manner :

  1. Investigations by the police are expedited and monitored.
  2. Family disputes are resolved or compromised through counseling or hearing before the Commission.. For serious crimes, the Commission constitutes an Inquiry Committee which makes spot enquiries, examines various witnesses, collects evidence and submits the report with recommendations. Such investigations help in providing immediate relief and justice to the victims of violence and atrocities. The implementation of the report is monitored by the NCW. There is a provision for having experts/lawyers on these committees.
  3. A few complaints are also forwarded to the respective State Commissions for Women and other forums like the National Human Rights Commission, National Commission for Scheduled Caste / Scheduled Tribe, etc., for disposal of the complaints at their end.
  4. In respect of complaints related to sexual harassment of women at their workplaces, the concerned organizations or departments are urged to constitute an Internal Complaints Committee(ICC) as per the mandatory provisions Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 in order to enquire into such complaints. The Commission regularly monitored and takes up these complaints with the concerned organizations/departments to expedite the disposal of the complaints by following the statutory provisions.

Analysis of Complaints:-

  1. The complaints received show the trend of crimes against women and suggests systemic changes needed for reduction in crimes.
  2. The complaints are analyzed to understand the gaps in routine functioning of government in tackling violence against women and to suggest corrective measures.
  3. The complaints are also used as case studies for sensitization programmes for the police, judiciary, prosecutors, forensic scientists, defence lawyers and other administrative functionaries.

Here's what you will find in this section

Standard Operating Procedures for Handling Complaints

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